Xpert Office Products’ copier division has transitioned to Nova Imprint, an Atlantic Canadian company that shares its commitment to local, personal service.
We’re grateful for the relationships Kendall and the Xpert Office Products team have built with customers across the region.
If you’re an Xpert Office Products customer, you may be wondering what this means for your business.
The good news is that your day-to-day service experience will remain familiar. You can call the same service number, work with the same Xerox technicians, and continue receiving toner deliveries as you have in the past.
At Nova Imprint, we’re excited to welcome you. We know how important dependable equipment and responsive support are to your work, and we look forward to getting to know your business.
Key Takeaways
- Keep calling the same service number. Your existing Xerox service number will remain in place.
- Work with the same Xerox technicians. The technicians who support your printers and copiers will continue to do so.
- Expect toner delivery to continue. Your familiar supply arrangements will carry on.
- Get support from an Atlantic Canadian team. Nova Imprint brings local relationships and experience with office and production print equipment.
- Ask questions throughout the transition. Nova Imprint is here to help, and Kendall will remain available through the end of 2026.
A Local Team That Understands Atlantic Canadian Businesses
“Thank you for the trust and loyalty you’ve shown me and the Xpert Office Products team over the years. I chose Nova Imprint because they understand the personal service Atlantic Canadian businesses value. With the same service number, Xerox technicians and toner delivery, you can feel confident you’ll continue to be well looked after.”
Kendall Hansen – Xpert Office Products
Our team supports businesses across Nova Scotia, New Brunswick, Prince Edward Island, and Newfoundland and Labrador. We also serve customers in the Magdalen Islands and parts of Quebec, with support available in French.
Whether you’ve been an Xpert Office Products customer for years or have only recently started working with the team, we look forward to getting to know you and helping you feel comfortable throughout the transition.
Want to know more about the people behind Nova Imprint? Meet our team and learn about our Atlantic Canadian roots.
Your Xerox Service Number Stays the Same.
When your copier or printer needs attention, you shouldn’t have to spend time figuring out who to call. You can continue using the same service number you’ve called in the past. There’s no new number to learn for your Xerox service requests. For questions about your account or the transition, you can also contact Nova Imprint. Our team is here to help
The Same Xerox Technicians Will Continue to Support You
Many Xpert Office Products customers have worked with the same service technicians for years. Those relationships matter, especially when someone already knows your equipment and your workplace. The same Xerox technicians will remain in place to support your printers and copiers. You can continue to expect the familiar service you’ve relied on. Nova Imprint will look after the customer experience, working alongside the Xerox technicians who provide equipment support.
Toner Delivery Will Continue
A printer without toner can bring a busy workday to a stop. We understand how important it is to have a reliable process for receiving the supplies you need. Your toner delivery will continue as it has in the past. If you have questions about your supplies or need help with your account, contact our team, and we’ll help you find the answer. You can also explore Nova Imprint’s Managed Print Services and supplies to learn more about the support available to your business.
Meet Daniel and the Nova Imprint Team
Nova Imprint managing partner Daniel Benoit has worked with Kendall of Xpert Office Products for more than 25 years. Originally from New Brunswick, Daniel understands the importance of local relationships and personal service in Atlantic Canada.
Some customers may already know Daniel through his work with Xerox production equipment. He has helped customers with equipment installation, delivery, training, and ongoing support.
That hands-on experience means Daniel and his team understand what happens when a new printer or press arrives. They’re involved in helping customers put their equipment to work and get comfortable using it.
Daniel holds a CompTIA A+ certification and has experience supporting equipment installations in office environments. The CompTIA A+ certification covers technical skills including installation, troubleshooting, and basic networking.
With printers connected to workplace networks and workflows, that knowledge can help customers set up and support their equipment
Toner Delivery Will Continue
A printer without toner can bring a busy workday to a stop. We understand how important it is to have a reliable process for receiving the supplies you need. Your toner delivery will continue as it has in the past. If you have questions about your supplies or need help with your account, contact our team, and we’ll help you find the answer. You can also explore Nova Imprint’s Managed Print Services and supplies to learn more about the support available to your business.
Meet Vicky Morin
As part of the transition, Nova Imprint has welcomed Vicky Morin to the team.
Vicky brings 16 years of experience with Xerox. She’ll be meeting with customers as part of the Nova Imprint team.
Originally from Saint John, Vicky understands the importance of personal service and the relationships businesses build across Atlantic Canada.
Support for Your Office and Production Print Needs
Every business has different printing needs. An office may rely on a multifunction printer for daily documents, while a commercial print shop needs production equipment to meet customer deadlines.
Nova Imprint has experience supporting both environments. Our team can help you understand your current setup and discuss options as your needs change.
For office teams, that might mean finding equipment that makes printing, copying, and scanning easier. You can explore Xerox multifunction printers to see examples of the features available.
For businesses with higher-volume or specialized printing needs, our team also has experience with production printers and digital presses.
Our recommendations start with a conversation. We want to understand how your business works, what you need your equipment to do and where you might need support.
What Is Managed Print, and How Can It Help?
Tracking printers and supplies can take time away from other work. When multiple devices are used across an office, it can also be difficult to know what’s being printed and when supplies or service are needed.
Managed Print Services help businesses manage their printing environment. Depending on the agreement, this can include a needs assessment, equipment recommendations, and service and supplies.
If you’re curious about whether Managed Print is a good fit for your workplace, our team can talk you through the options and help you understand what makes sense for your business.
Payment Options for Customers
Nova Imprint has communicated payment information to customers by email, with a follow-up letter planned as part of the transition.
Available payment methods include:
- Interac e-transfer
- Direct deposit
- Cheque
- Credit card
If you have a question about an invoice or how to make a payment, please contact Nova Imprint. We’ll be happy to help.
“We’re proud to welcome Xpert Office Products customers to Nova Imprint. Kendall has built relationships that we value, and we’re committed to continuing the dependable, personal service you know and deserve. I look forward to meeting you and learning more about your business.”
Daniel Benoit – Managing Partner, Nova Imprint
We’re Here to Help
We know that a transition can bring questions, even when your day-to-day experience stays familiar. If you’d like to learn more about Nova Imprint or need help with your account, we’d be happy to hear from you.
Contact Nova Imprint to connect with our team.
Frequently Asked Questions
Why did Xpert Office Products’ copier division transition to Nova Imprint?
Xpert Office Products chose Nova Imprint to continue supporting its copier customers. Both companies have Atlantic Canadian roots and share a commitment to local, personal service.
Do I need to call a new number for Xerox service?
No, you can continue calling the same service number you’ve used for your Xerox printer or copier.
Will I have a different service technician?
The same Xerox service technicians will remain in place. Nova Imprint will handle the customer service side of the relationship, while the technicians continue to support your equipment.
Who is Nova Imprint?
Nova Imprint is an Atlantic Canadian company that supports businesses with Xerox equipment and related services. Our team has experience with office and production equipment, installation, training, and managed print.
What payment methods does Nova Imprint accept?
Nova Imprint accepts Interac e-transfer, direct deposit, cheque, and credit card payments. Payment information has been communicated to customers by email, with a follow-up letter planned
Can I still contact Kendall with questions?
Yes, Kendall will remain available to answer customer questions through the end of 2026 during the transition. You can also contact Nova Imprint with questions or concerns.
Where does Nova Imprint provide support?
Nova Imprint supports customers across Nova Scotia, New Brunswick, Prince Edward Island, and Newfoundland and Labrador. Our team also supports the Magdalen Islands and parts of Quebec.